Question about SLA reporting when issues is moved from on service desk project to another.
So the case is if I have a ticket in the service desk project and want to move it to a different department that also has a service desk project.
They both have SLA reporting set up with Time to first response and time to resolution.
How can I set them up that if the case is moved from project to another one they dont copy over the times spent on those SLAs. They shoud start ticking from the beginning as for the second project this case is as good as "issue created"
In a nutshell you want to reset the SLAs once the ticket is moved to new project. Correct @Gerda Tilk ?
It's not possible at the moment to reset the SLAs at the moment. We have been tracking this as a new feature in our Jira Service Desk Cloud version: JSDCLOUD-194
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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