I am currently working on a project and I have created a workflow which should approved or declined from herzum approval e-mail when issue created. My SLAs don't stop when I approve or decline from herzum mails but they work perfectly otherwise. Is there any configuration problem with Herzum?
Here is my SLA, I think you know Turkish but in case you don't know Çalışılıyor means Working on it. After I ask my question my SLA started to work well without doing anything! I work on my own computer locally, my friends from work told me that the cause can be me working locally which is possible but I just want to know that is there any sync problem with herzum or not. Or possibly is this my fault somehow?
What happens to the issue when an issue has a herzum approved email? Is it transitioned to ÇAlışılıyor status by project automation or something?
If project automation or a script listener is working to transition the issue when an herzum approved email you need to check those menus.
Türkçe biliyorum ama community'deki kullanıcılara ileride faydalı olması açısından İngilizce cevap vermek istedim. Daha rahat edecekseniz Türkçe de devam edebiliriz.
Issue history is at the last section in the view issue screen, towards the bottom of the page under the Activity section. Can you share a screenshot of this section for an issue that has the problematic SLA meaning issue is in the Closed status but the SLA is still counting?
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events