Hi all :)
I'm having difficulties with our SLA settings. The SLA should only be applied to issuetype = Support. I have specifically set anything that does not = Support to have no target set. But it appears that the SLA will also apply to any issue that was type Support in the past. We want the SLA to be applied to only issues that currently have the Support issuetype applied.
Any assistance will be gratefully received!
@Sandesh Shetty Sorry I don't think I have explained myself very well! This issue is that I have explicitly excluded all other issue types as we want to track the SLA against 'Support' issue type only.
But the SLA is also being applied to some issues with the type 'Bug' for some reason (only some issues). I can't figure out why this is. The only reason I can think is that the Bug used to be a Support issue previously... But I could be (likely!) incorrect in my thinking.
So to be clear, we want the SLA to include only issues that are currently assigned the 'Support' issue type and no other issues.
Have I configured the SLA correctly?
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events