I have a custom SLA to close an issue automatically after 1 day if the status "Çözüldü" is reached.
SLA timer works properly, but the automation rule is not. I set the SLA timer to 1min to test it:
This is my workflow diagram, SLA starts running on the "ÇÖZÜLDÜ" state and I expect my automation rule to trigger "Otomatik Kapat(admin)" transition when SLA time breached.
My SLA named Auto Close SLA:
My Automation rule:
But still, my transitions do not occur: Logs:
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