I have followed the steps in this article:
But Due Date does not appear in the SLA metric creation screen. I can't select it as a criteria to start/pause/stop on.
The Due Date field appears in all the necessary screens in my project, as it suggests. I can set the due date in an issue, it's available under Request Type. It's assigned under the Issue Type. It just doesn't work under SLA.
Yeah, as I said I followed the steps in the linked article which indicate that enabling the Due Date field is necessary.
It doesn't work.
I literally just went and did it again. No Due Date option in SLA.
I assume this is a bug or something that's been changed in the latest cloud version of Jira Service Desk.
You can check out Time to SLA. It has this feature.
Just select Due date af ter selecting the Date field option for SLa start/end and negotiations date for SLA goal and you're set. Easy right?
Please let me know if you have further questions.
Please note that I'm a member of the Snapbytes team.
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