Hi @jlee ,
For an SLA timer to show up on the issue.
1. The issue should belong to a JSM project.
2. There should be an SLA defined in the JSM project.
3. The issue should be in the SLA's scope.
So, you should check these 3 points.
However, if you want to use an SLA in Software or Business project (also Service Management projects) you can try Time to SLA.
Time to SLA is easy to use and has so many exciting features that OOTB JSM SLA doesn't have.
You can extract dedicated SLA reports, add SLA gadgets to Jira Dashboards add SLA panel to the customer portal to show SLA data to your customers and so much more!
Please let me know if you have further questions.
Please note that I'm one of the members of the Snapbytes team.
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