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SLA Target-goals field name

Paul Prata
Paul Prata January 16, 2024

sla.png

We would like to pull for reporting needs the time shown in the screen shot as separate fields. Is this possible? "48" in 1 column and "1" in a separate column.

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Marc - Devoteam
Marc - Devoteam
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January 17, 2024

Hi @Paul Prata 

No you can't, as this is auto calculated based on the conditions in the SLA, this value changes on the time the SLA is going to breach.

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