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SLA Service Desk run when it should be stopped

Anil Vayaal
Anil Vayaal December 8, 2014

Why SLA remains running after reaching the status=Closed (this is SLA stop criteria) ?

It seem happens when the status changed directly to Closed (skipping 'Resolved')

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Simon Kegel //SEIBERT/MEDIA
Simon Kegel //SEIBERT/MEDIA
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December 9, 2014

The standard SLA ending criteria is when you set a resolution (in status "resolved).

So if you change your post function in "closed" and update the issue field resolution with a value != null it should work.

Greets
Simon 

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