SLA Breached - Automatic Mail

Orkun Dombaycı June 12, 2022

Hi,

When an incident is an SLA breached or without breached (For example: Last 30 minutes for SLA Breach) , how to send an automatic mail to the assigned person?

I read the questions and answers, but I did not fully understand.

SLA setup has been made. I can see the SLA information in the incidents. (tickets)

If it can be, I would be very happy if I could get support in Turkish.

2 answers

4 votes
Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 12, 2022

Hi @Orkun Dombaycı

You can find a video tutorial here: https://youtu.be/xxd0BxkZl5c

Regards

Orkun Dombaycı June 13, 2022

Hi @Fabian Lim

First of all thanks for support. I watched this video and followed steps. I created new project and when I completed automation, I tried send mail to myself but it did not come. I do not know where I did wrong. You can see images below;

Kind Regards,

 

ss5.PNG

SS1.PNGss2.PNGSS3.PNG

Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 14, 2022

Hi @Orkun Dombaycı

Check the audit logs to see if it was triggered or not.

Regards,

Fabian

1 vote
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 12, 2022

@Orkun Dombaycı -

In addition to what @Fabian Lim provided (excellent solution by the way), here are a few other key links for you to learn about Automation for Jira and Usage of SmartValue syntax:

Jira Automation - https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

SmartValue - https://support.atlassian.com/cloud-automation/docs/what-are-smart-values/

SmartValue for in Jira Automation - https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events