When an incident is an SLA breached or without breached (For example: Last 30 minutes for SLA Breach) , how to send an automatic mail to the assigned person?
I read the questions and answers, but I did not fully understand.
SLA setup has been made. I can see the SLA information in the incidents. (tickets)
If it can be, I would be very happy if I could get support in Turkish.
In addition to what @Fabian Lim provided (excellent solution by the way), here are a few other key links for you to learn about Automation for Jira and Usage of SmartValue syntax:
SmartValue for in Jira Automation - https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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