Hi,
When an incident is an SLA breached or without breached (For example: Last 30 minutes for SLA Breach) , how to send an automatic mail to the assigned person?
I read the questions and answers, but I did not fully understand.
SLA setup has been made. I can see the SLA information in the incidents. (tickets)
If it can be, I would be very happy if I could get support in Turkish.
Hi @Fabian Lim
First of all thanks for support. I watched this video and followed steps. I created new project and when I completed automation, I tried send mail to myself but it did not come. I do not know where I did wrong. You can see images below;
Kind Regards,
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
In addition to what @Fabian Lim provided (excellent solution by the way), here are a few other key links for you to learn about Automation for Jira and Usage of SmartValue syntax:
Jira Automation - https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/
SmartValue - https://support.atlassian.com/cloud-automation/docs/what-are-smart-values/
SmartValue for in Jira Automation - https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.