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SLA Breached - Automatic Mail

Edited

Hi,

When an incident is an SLA breached or without breached (For example: Last 30 minutes for SLA Breach) , how to send an automatic mail to the assigned person?

I read the questions and answers, but I did not fully understand.

SLA setup has been made. I can see the SLA information in the incidents. (tickets)

If it can be, I would be very happy if I could get support in Turkish.

2 answers

4 votes
Fabian Lim Community Leader Jun 12, 2022

Hi @Orkun Dombaycı

You can find a video tutorial here: https://youtu.be/xxd0BxkZl5c

Regards

Hi @Fabian Lim

First of all thanks for support. I watched this video and followed steps. I created new project and when I completed automation, I tried send mail to myself but it did not come. I do not know where I did wrong. You can see images below;

Kind Regards,

 

ss5.PNG

SS1.PNGss2.PNGSS3.PNG

Fabian Lim Community Leader Jun 14, 2022

Hi @Orkun Dombaycı

Check the audit logs to see if it was triggered or not.

Regards,

Fabian

1 vote

@Orkun Dombaycı -

In addition to what @Fabian Lim provided (excellent solution by the way), here are a few other key links for you to learn about Automation for Jira and Usage of SmartValue syntax:

Jira Automation - https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

SmartValue - https://support.atlassian.com/cloud-automation/docs/what-are-smart-values/

SmartValue for in Jira Automation - https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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