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SLA Automation Not Sending Email

Trenton Finley
Trenton Finley May 3, 2024

I have an automation set up to email users an hour before their SLA is breached but upon testing it doesn't seem to send me the email. Anyone know what I could be missing? Also it did not add the comment either.

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Thanks,
Trenton

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John Funk
John Funk
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May 5, 2024

Hi Trenton,

Can you share a screenshot of the Audit Log for when the issue should run? 

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Trenton Finley
Trenton Finley May 7, 2024

Strangely enough, it appears to have started working after a reboot of the server. Thanks for your suggestions.

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Dirk Ronsmans
Dirk Ronsmans
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May 3, 2024

@Trenton Finley ,

Since you automation isn't sending the email can I assume you have a notification in your notification scheme for "comment added"? 

Who is that going to?

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Trenton Finley
Trenton Finley May 3, 2024

I verified that I do have an email there.

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