SD Bulkfilter - Multiply e-mails

Peter Huynh
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August 16, 2024

We have the issue that a lot of e-mails of differnt sender are rejected with the reason multiple e-mail.

Is there a solution except to put the sender on the SD Bulk filter whitelist?

Thank you!

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1 answer

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Samuel Gatica (ServiceRocket)
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August 19, 2024

Hi @Peter Huynh 

Welcome to the community!

How are the emails being generated? Occasionally, certain applications may include email headers that classify them as bulk mail. To mitigate this, you can add the domain to the allowlist, which should help prevent it from being categorized as such.

For further assistance, please refer to the following link Manage your allowlist 

 

Best regards

Sam

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