Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Rule runs correctly other than clone

I'm providing a screenshot of my rule. It works fine to the point of assigning someone. But the clone part never works. What am I missing? The audit log isn't much help. Clone.jpg

1 answer

1 accepted

0 votes
Answer accepted

@Jim Stewart 
Can you pls show Actions Details in the audit log?Screenshot_31.png

I found something interesting. Every time I'd create an issue, the log would show me a different rule than the one I thought I was running. So every time that happened I would turn that rule off. I had to turn 2 of them off to get the one I wanted to run. Not sure what that means unless my rules are somehow conflicting with each other. So that's a new problem.

Once I did get the rule to run that I actually wanted, it again assigned the right person but, well, you can see the results in the log.

So now there are two problems - one is that sometimes other rules take precedence over the one I expect to run and the second is that the rule does not clone a ticket to my IT project help desk. 

Audit log.jpg

@Jim Stewart 
One of the situations where this error occurs is the issue type, make sure that the cloned project has the correct issue type.
For the first question, try to enable this on the both of the rules, may be it can solve your problem

That seems to work. It's cloning over to the IT help desk unassigned. Is that what I should expect? I'm not quite sure why they want to clone it there or even if it *should* be assigned there. If so, is that another condition?

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you