I found something interesting. Every time I'd create an issue, the log would show me a different rule than the one I thought I was running. So every time that happened I would turn that rule off. I had to turn 2 of them off to get the one I wanted to run. Not sure what that means unless my rules are somehow conflicting with each other. So that's a new problem.
Once I did get the rule to run that I actually wanted, it again assigned the right person but, well, you can see the results in the log.
So now there are two problems - one is that sometimes other rules take precedence over the one I expect to run and the second is that the rule does not clone a ticket to my IT project help desk.
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