Rule runs correctly other than clone
I'm providing a screenshot of my rule. It works fine to the point of assigning someone. But the clone part never works. What am I missing? The audit log isn't much help.
1 answer
1 accepted
I found something interesting. Every time I'd create an issue, the log would show me a different rule than the one I thought I was running. So every time that happened I would turn that rule off. I had to turn 2 of them off to get the one I wanted to run. Not sure what that means unless my rules are somehow conflicting with each other. So that's a new problem.
Once I did get the rule to run that I actually wanted, it again assigned the right person but, well, you can see the results in the log.
So now there are two problems - one is that sometimes other rules take precedence over the one I expect to run and the second is that the rule does not clone a ticket to my IT project help desk.
@Jim Stewart
One of the situations where this error occurs is the issue type, make sure that the cloned project has the correct issue type.
For the first question, try to enable this on the both of the rules, may be it can solve your problem
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