Route service desk tickets to different queues based on unlinked Forms answers

[Mikeb]

I have, say, 5 different request types in JSD. Each of them has at least one form and those forms have multiple-choice questions that are NOT tied to a jira custom field. 

I want to be able to determine which queue a ticket should go to based on the answer to one (or more) of those multiple-choice questions. 

For example:
Request Type `Mobile` has a form that assesses if the request is about: 
1. Login
2. Upload
3. UI

Based on the answer to that question I want to route the ticket to the right queue for the right team. Is this possible? 

This example is obviously simple. I know I could create custom fields to map to these form questions, but there are many, and the response options are often updated. 

We cannot use add-ons. 

[Mikael Sandberg]

Queues are basically just filters, so in order to route ticket to the right queue based on form answers you would either need to link the field to a Jira field. The other option would be to use the API for Forms to get the answer and then either set a component or a label and this will route the ticket to the queue.

[Mikeb]

Understood about the queues.

It's the routing that I'm having trouble with. 

Your suggestion about the Forms API - can you link me some more documentation about that? That seems the only solution unless I want to create custom fields for each of these form questions.

[Mikeb]

Ideally, we could use the Jira automation to reference these fields, but alas... 

[Mikael Sandberg]

You can find the Forms API here, https://developer.atlassian.com/cloud/forms/