I've noticed that the round robin ticket assignment isn't actually working correctly. I've seen the same agent get assigned to three consecutive tickets in the queue.
I am using group assignment for the loop and have 4 agents correctly in the group, but the assignment seems to be random and actually seems to favor one person.
Here's the automation setup:
Any help would be appreciated.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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