Hello,
I've noticed that the round robin ticket assignment isn't actually working correctly. I've seen the same agent get assigned to three consecutive tickets in the queue.
I am using group assignment for the loop and have 4 agents correctly in the group, but the assignment seems to be random and actually seems to favor one person.
Here's the automation setup:
Any help would be appreciated.
@Stephen Solomon What do the automation logs show for the execution of that rule?
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