I'm setting up the service desks. Customers should be able to register for various training courses. The maximum possible number of participants for one course is strictly limited. Could you please tell me if it is possible to set a limit for the number of participants in each course? And if so, how? Please elaborate in detail, I am still a beginner with service desk usage. Thanks in advance.
Hello @Olga Stepanova
Thank you for reaching out.
Since Jira Service desk does not have a template to manage training courses, I would like to know how you are using Jira to do that. In other words, are you using Issues/tasks to register new requests for the training courses? Also, how are you adding participants to them today?
If you don't have the answers to the questions above and are still thinking of how you can use the Service desk to manage your training courses, you can use the following scenario where the limit of participants per course would be applicable:
Configuring your Service as described above, you can use Jira Automation to properly count the number of requests (Participants) on each course and properly restrict it from your queue. These would be the steps:
Let us know if you have any questions.
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