I have some project in Jira, where I have my team members and third part (externaln company), who create the tickets and assigln to my team. In some cases those tickets should be forwarded to local IT departments. For now my team copy and paste this ticket and send it to local IT departments via e-mail. The goal is to forward those tickets to local IT departments within existing project. Do you have any idea how it possibile and how to set up permissions, so that the local IT department can swe only tickets related to their area. I thought it is possibile via labeling or components, but I'm not sure if this is the right solution and how handle the permission as below described.
Hi @Marta Mita ,
Welcome to the community !!
You need to make some changes to work as you expect. You should be jira site admin for this change
Once you do this, when a ticket is assigned to a group then the users in group can work on only those tickets. Other tickets will be restricted to them.
You can also modify notification scheme and add "Group Custom Field Value (Assignee Group)" to required events like Issue updated, Issue commented etc. SO that users in the assignee group field will get the notifications.
Let me know if you need more help on this.
Please accept the answer if it resolves your requirement.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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