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Restrict visibility of one specific field in Jira service Desk

RP I'm New Here Oct 20, 2020


we are working on Jira Service Desk Atlassian cloud Environment and would like to understand if it's possibile to restrict the visibility of one specific field of an issuetype/request type.


We don't care about Customer Portal, we should restrict field visibility in Jira SD using a project role or group.

Thanks in advance for your kindly support Regards

2 answers

Hi Francesco,

Currently, cloud is very limited so it's impossible to do. Also no apps is available to achieve it because Atlassian doesn't publish any API to develop this feature by vendors.


0 votes


As @Katarzyna Pawlak _Deviniti_  mentions it is currently not possible to define it on a field level based on a group/rule.

Only way you can achieve hiding a field is simply removing it from the screens.

If you however want it to be only shown on a specific project/issuetype you can change the context of the field. (wasnt clear to me from the question) 

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