Restrict component list for a Request Type

[Ianis]

Hi everyone,

I would like to know if it's possible to restrict the components list for a request type.

For example,

My of components are : Jira, Airtable, Outlook, Excel.
My Request types are :

• Bugs in Jira,
• Bugs in Outlook,
• Others bug.

For "Bugs in Jira", i hide the field Components and preset Jira -> Easy. Same thing for "Bugs in outlook".

For "Others bug" i show the field Components and i would like that my customer choose between "Airtable" or "Excel". 

I know there are alternative like using a custom field, but i'd rather use the components field.

Thanks for your help!

[Angélica Luz · Accepted solution]

Hello @Ianis,

Welcome to Atlassian Community!

When it comes to Request types and a System field like Components, it's not possible to restrict the values to show only some of them for specific request types.

I understand that you used those as an example, but if you indeed have few request types and components on your project, since there are, for example, 3 request types and 4 components, you can create a new request type for Excel, edit the existing one to Airtable and do the same you did for Bugs in Jira and Outlook. So you can hide the field and set the default value. 

Other than that, only using custom fields or using an automation rule to edit the field Components based on the summary and description. (Project settings > Automation > Automation).

Regards,
Angélica

[Ianis]

Hello @Angélica Luz ,

Thank you very much for your answer :)

I'll probably go for a request type for each components. But you're automation rule is a good alternative, i'll think about it.

Thanks again and have a nice day :)

Regards,

Ianis