Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Restrict a user from queues

Hi all,

I have an agent who actually is a consultant and is suppose to work on issues assigned to a certain group. I have set up a queue where issues assigned to this group will appear.

Since the agent is an consultant, i would like her to only see the queue that her issues will appear in, and restrict her from seeing all the other queues. It's that possible?

I'm quite new to Jira, and from searching around i could not find anything on this matter.

Br,
Mattias

3 answers

1 accepted

1 vote
Answer accepted

It is not possible out of the box. You would need a plugin for it:

https://marketplace.atlassian.com/apps/1216386/queues-for-jira-service-desk?hosting=cloud&tab=overview

@Alexey Matveev _cPrime_ Thank's for the quick reply. I have looked at that plugin before and it got some interesting features, might give it a go.

Br,

Mattias

Hi @Haukebö - Gammalt konto,

I'm from Deviniti. I hope that our app solved your problem. If you have any questions, don't hesitate to ask me :)

Cheers,

Kate

Like mcaron likes this

Hi @Katarzyna Pawlak _Deviniti_

Thank's, we might look into your app during the fall.

Br,
Mattias

Hi @Katarzyna Pawlak _Deviniti_ @Alexey Matveev _cPrime_

In my JSD.

I have created new Queue.

Added Project, issue Type, group to the Queue.

I only want my group members to view& access the issues in that queue.

But All the users are having access to the issues in that Queue.

How to over come this issue. 

Hello, there,

I have a similar problem.
I want a queue to be accessible to only one group.
However, this group should not have access to any of the other queues from the addon and Jira.

I hope you can help me here.

 @Madhu Reddy, access to issues is set by permissions in Jira.

@Jan Steenhusen, in our Queues app you can define which Jira groups will have an access to the queue. But remember that if you want to limit the access to these issues in Jira, you must set a proper permission to issues, projects, etc.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

165 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you