I have an email address set up that when a user sends email to it it is received by a Jira Service Desk project and used to create a request. This is working. The project is set up so that when the request is created a response email is sent to the requesting email address through the "default responses" Request Created rule.
It's not working. The requesting email address is not getting a response email. When I go in and edit the Request Created rule and operate the "Send me at test email" link I do get an email from Jira.
Can anyone suggest what I might need to do to correct this so Jira sends the response email when the request is created? Thanks much for any help, Ross
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events