Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Response email not being sent to customer Edited

I have an email address set up that when a user sends email to it it is received by a Jira Service Desk project and used to create a request.  This is working.  The project is set up so that when the request is created a response email is sent to the requesting email address through the "default responses" Request Created rule.

It's not working.  The requesting email address is not getting a response email.  When I go in and edit the Request Created rule and operate the "Send me at test email" link I do get an email from Jira.

Can anyone suggest what I might need to do to correct this so Jira sends the response email when the request is created?  Thanks much for any help, Ross

1 answer

1 accepted

0 votes
Answer accepted
edwin vasquez Community Leader Jan 19, 2020

Are these emails stuck in queue or is the rule just not running?

Does the Issue Created notification have the Reporter listed? If not, does that work if you add the Reporter?

Yes Reporter(Customer) is listed in the To section, Thanks, Ross

edwin vasquez Community Leader Jan 28, 2020

Did you figure this out?

Same problem here. My replies to tickets in service desk do not get sent out to customers. Their email is in the reporter field but nothing gets sent. I tried email sender from the application settings page and that email was sent

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

2,227 views 28 39
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you