Hello everyone, I have faced the problem with adjusting created/resolved issues report.
With the series "Resolved" it does not count anything, but when I check the other series like "Time to resolution" is counted correctly. Any ideas what can be done here?
Thank you :) I have a lot of question about SLA reports and it is the first one because today we noticed that every report looks weird :D
For predefined series - created it works like a charm, but with resolved - it does not count right. I have tried to change range (one month) to show and for resolved it is still zero. I checked out "Done" history and for sure there was resolved issues in this range. What is interesting, if I change the range, I see that it stoped to count since September. What can be the issue here?
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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