When I go to the Configure email request types, only one type appear in the list.
The documentation states that "To use the email channel, you need to have at least one request type in your project with visible Summary and Description fields."
which I have, both fields are visible for the request type I want to use for email requests.
Also followed what was suggested here - https://community.atlassian.com/t5/Jira-questions/Unable-to-quot-Configure-email-request-types-quot-permission/qaq-p/1162526
but with no luck.
What else should I check or might be missing to be able to see a request type in the list to default to when handling requests sent over email?
Hi @Cristian V ,
I did a few tests myself what could block it.
Now when I create a new Request Type you need to make sure you have the mandatory fields covered on the Request Form.
For an email this means having both a summary and a description field.
By default the subject of the email is mapped to the summary and the body to the description.
If it however is not present on the Request form, it cannot be mapped and doesn't show.
Can you check if the request type that is not showing actually has the Description AND summary field on the form?
I do have both those fields required in the request form section of the request type.
The request does have a few other visible and required fields. Do only summary and description ones have to be required?
LE: I was actually right on point there, for a request type ONLY the summary and description fields must be the required ones.
If you add any other field as required, the request type will no longer appear in the email request configuration screen.
did a few quick tests and indeed.
Adding another mandatory field on the request type makes it that is can no longer be selected (and this is perfectly normal/makes sense).
In my test I didn't even have the description mandatory as this can be empty.
Summary however is mandatory.
So yes, don't add any other mandatory fields other than summary (and possibly description) as i initially suspected!
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event