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Resolve Ticket Email Button

Is there a way to add a "resolved" button to the emails to assignees? I'd like them to have the option to reply and say it was resolved with "xyz" and it close the ticket.

2 answers

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Answer accepted
Guillaume Atlassian Team Sep 03, 2020

Hi Preston,

Thanks so much for your question.

You cannot add a button to do this action, however you can create an automation rule which can trigger ticket transitions on an email response.

A comment detailing this method can be found here :

You can learn more about automation rules here :

Thank you,

Jira Service Desk

P.S. if this answer is correct, please select the ‘accept answer’ button

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