Resolution field to public comment box.

Rodriguez_ Jhon Ronald February 1, 2021

Is it possible to replicate the resolution field going to public comment box?

or how the customer can view the resolution field?

1 answer

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Benjamin Paton
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 2, 2021

Hey Rodriguez,

You could use Automation. When an issue is transitioned to resolved, you could add a comment that contains the resolution as a public comment.

Let me know if you need more help setting it up.

Cheers,

Ben.

Rodriguez_ Jhon Ronald February 2, 2021

can you guide me for setting it up. thanks

Rodriguez_ Jhon Ronald February 12, 2021

Can someone help me on how to do this automation.

Daniel Ebers
Rising Star
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February 13, 2021

You could do it as follows:

 

grafik.png

 

It will show in the issue like this:

grafik.png

Cheers,
Daniel

Rodriguez_ Jhon Ronald February 14, 2021

Thank you Daniel. Will keep you posted once i applied the automation.

Rodriguez_ Jhon Ronald February 14, 2021

the variable is not working.

 

JC.JPG

Daniel Ebers
Rising Star
Rising Star
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February 14, 2021

I saw you are using a next-gen project, things seem to work differently there.
Using {{issue.fields.resolution}} it is possible to get the resolution, however it prints the numerical ID.
For me it is unclear why there is the distinction - probably a speciality of next-gens.

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