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Resolution field to public comment box.

Edited

Is it possible to replicate the resolution field going to public comment box?

or how the customer can view the resolution field?

1 answer

1 accepted

1 vote
Answer accepted

Hey Rodriguez,

You could use Automation. When an issue is transitioned to resolved, you could add a comment that contains the resolution as a public comment.

Let me know if you need more help setting it up.

Cheers,

Ben.

can you guide me for setting it up. thanks

Can someone help me on how to do this automation.

Daniel Ebers Community Leader Feb 13, 2021

You could do it as follows:

 

grafik.png

 

It will show in the issue like this:

grafik.png

Cheers,
Daniel

Thank you Daniel. Will keep you posted once i applied the automation.

the variable is not working.

 

JC.JPG

Daniel Ebers Community Leader Feb 14, 2021

I saw you are using a next-gen project, things seem to work differently there.
Using {{issue.fields.resolution}} it is possible to get the resolution, however it prints the numerical ID.
For me it is unclear why there is the distinction - probably a speciality of next-gens.

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