Is it possible to replicate the resolution field going to public comment box?
or how the customer can view the resolution field?
Hey Rodriguez,
You could use Automation. When an issue is transitioned to resolved, you could add a comment that contains the resolution as a public comment.
Let me know if you need more help setting it up.
Cheers,
Ben.
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You could do it as follows:
It will show in the issue like this:
Cheers,
Daniel
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Thank you Daniel. Will keep you posted once i applied the automation.
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I saw you are using a next-gen project, things seem to work differently there.
Using {{issue.fields.resolution}} it is possible to get the resolution, however it prints the numerical ID.
For me it is unclear why there is the distinction - probably a speciality of next-gens.
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