Last time I looked, this was referring to whether the resolution on the issue was set or not.
Jira considers the resolution field to be the done/not-done flag on issues. If the field is empty (in the database), then the issue is not resolved, and displayed as unresolved. If any value at all is in the field, the issue is resolved.
That's what "resolution: set" means - a value has been put in the field.
Welcome to the community. "Resolution" field is referring to the JSM issues. It is controlled via the WF, where when you move the issues into the final status (i.e. CLOSED/DONE), this field is then populated. By default the value will be "DONE".
In your SLA - "Resolution: set" means that it is testing for the resolution value . NOTE - Resolution options list is controlled at the system level.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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