Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Reset SLA in SD Cloud


Hi community.


Is possible to reset the SLA in one issue? Can I restart the SLA in the issues?

And if is possible, how can I do? Can I reset by groovy?


1 answer

1 accepted

3 votes
Answer accepted

Hi @Eduard Diez ,

SLA is something that starts when a specific event happens at issue level so you can't restart.

If you change the start condition, JIRA will automatically recalculate it for issue basis and using the original event condition.

A possible solution is to set a specific status (eg Reset SLA), add it to Start condition of your SLA eand moving issues to reset to that specific status. This condition will allow JIRA to start again your SLA. I don't know if this is a possible solution for you but, in my opinion, is the only way to do that.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,730 views 21 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you