I have the following requirement.
In the ITSM sample , lets assume that I have created a field called Configuration with following values in the check box and the expected outcome / task is to automatically
select for. eg MoneyTransfer checkbox should automatically checked / ticket when certain condition in the field Organization is matched.
If the organization is PUREPATH, then in the configuration field, MoneyTransfer should be checked automatically. Please let me know how this can be achieved.
Appreciate your quick assistance
Hi @courselearner2022 and welcome to the Community!
On cloud, you should be able to pull this off with the built-in automation features, as long as you are ok with the selections being done after you create an issue, not while your user is editing information on screen.
You would basically need an automation rule with following key components:
You can have a look at many examples of automation rules in the Public Template Library. I'm sure you'll find inspiration there for the more complex conditional logic you might be after.
Dynamic updates on screen were something you could do on the server/DC platform with Scriptrunner's Behaviours features, but these are not available (yet) in the cloud.
Hope this helps!
Welcome to the community. Just as @Walter Buggenhout _ACA IT_ recommended, using Automation for Jira is probably the best solution for the CLOUD env for right now. What is your env that you want to use Script Runner for Jira? Currently, for the CLOUD env (due to Atlassian has not yet provided the framework where one can import library into the custom scripting for auto populating a field based on other field's value), thus it is not possible to achieve it with Script Runner for Jira in the Cloud env as of today. In the Data Center (SERVER env), it is possible.
I know that Script Runner for Jira vendor (Adaptavist) is working closely with Atlassian actively to bring the functionality back into the product for the CLOUD env.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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