I have been using forms in JSM for years but all of a sudden, they started showing a field that is required with an error before any information is even submitted. This has never happened before and it does even happen on all required fields, it's just a random field. I've attached a screen shot of a few of my forms. Is this happening to anyone else? It appears to be on fields that follow a "always show" section but I have other forms with this same scenario that it doesn't happen to.
Hi Colleen,
I have started to see this show up in my instance as well. Not sure what is causing it. Probably best to open a support ticket for Atlassian to comment on.
This is something new to me and I don't see this problem in our env (hopefully it not going to happen). I would recommend you to contact Atlassian Support (https://support.atlassian.com) for their assistance and attention on this issue in your portal UI submission.
Are you also using FORM inclusion in your Request Type configuration?
Sorry
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
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