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Required field on form showing error before any information is entered

Colleen Gotling March 29, 2024

I have been using forms in JSM for years but all of a sudden, they started showing a field that is required with an error before any information is even submitted.  This has never happened before and it does even happen on all required fields, it's just a random field.  I've attached a screen shot of a few of my forms.   Is this happening to anyone else?  It appears to be on fields that follow a "always show" section but I have other forms with this same scenario that it doesn't happen to.  

Infra form.PNGpgp request form.PNG

2 answers

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 30, 2024

Hi Colleen,

I have started to see this show up in my instance as well. Not sure what is causing it. Probably best to open a support ticket for Atlassian to comment on. 

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Joseph Chung Yin
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 29, 2024

@Colleen Gotling -

This is something new to me and I don't see this problem in our env (hopefully it not going to happen).  I would recommend you to contact Atlassian Support (https://support.atlassian.com) for their assistance and attention on this issue in your portal UI submission.

Are you also using FORM inclusion in your Request Type configuration?

Sorry

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Colleen Gotling April 3, 2024

I'm not sure what FORM inclusion is.  

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