Required Resolved by Name in Tickets and Reports

Muhammad Ali Khan March 27, 2024

In JIRA reports and tickets, the name of previous assignee is appearing as resolver If a new agent/support staff resolves a ticket without assigning it to himself.

 

I want to know if there is any additional field which we can configure to show “Resolved By” name alongwith “Assignee” name in our tickets, reports and Dashboards

 

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YY哥
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 27, 2024

Hi @Muhammad Ali Khan 

Welcome to our Community.

As far as I know, Jira native functions don't store the "Resolved By" user field. However, you let me think out a solution:


1.Create a custom field of Single User type (e.g. named "Resolved By")

2.Create a Jira automation rule:

when the issue is resloved, then edit that custom field and store the transition operator or actor to this field.

 

Hope it helps.

Thanks & Regards,

YY哥

YY哥
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 27, 2024

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{{initiator}}

You need to add the new custom field to the edit issue screen.

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Muhammad Ali Khan March 27, 2024

Thank you for your response. I have created a custom field for resolved by. Please explain in detail how to implement automation rule.

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