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Required Fields - Approvers - Display users pushed from Okta?

Sean Kelly
Sean Kelly I'm New Here Oct 15, 2020

Hello all! 

 

I have a Jira Service desk project that our team created, and we have the approvers field which is required. 

When a user starts typing a name, it doesn't populate with any results. I'm unsure where it populates users from (We'd love to have it populate from Okta).

 

Alternatively, how can we make the field not required? 

My apologies for the elementary questions, I'm not that experienced with Jira / Jira Service Desk. 

 

Thank you! 

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
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PRODUCT PLAN
STANDARD
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Site Admin
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