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Requests to your service desk FROM messenger (telegram, viber)

Николай Хабенко September 14, 2020

HOW to receive automatic requests from instant messengers?

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 14, 2020

Have you checked w/ the specific IM app? I know that Teams and Slack provide integrations. Is there a specific app you are looking to integrate?

Николай Хабенко September 14, 2020

We are just about to start using Jira Service Desk.
We need to collect applications from 3 main sources:
1. Gmail
2. Viber
3. Telegram

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