I am experiencing following issue on JSM cloud :
Hmm @Yassine_HADDAD Interresting case.
Do you have access to the backend too? I believe I noticed the same behavior when the issues have a security level set on them but the customer role is not part of that security level.
Any chance you can do a filter on the Agent side (e.g. Reporter = yourname) and check one or more of the issues?
The padlock is only visible from "new issue view", you are clearly on "old issue view".
But it does not matter as there is something important visible anyways from what Dirk already anticipated.
Noveau de securité: Internal
There is a Issue Security Level set.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events