For a new request type, we would like the requester (customer) to be able to approve or reject the successful completion of the request. They should only be able to Approve / Reject there own request.
I have been told this is not possible as Approvers need to be named within the workflow.
Do you know of a solution to this, please?
Why don't you use the statuses from the portal for this? Like the ones that say, Escalate, Resolve this issue etc...See the image:
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