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Requester approval

Elizabeth Strickland
Elizabeth Strickland I'm New Here Feb 25, 2021

For a new request type, we would like the requester (customer) to be able to approve or reject the successful completion of the request. They should only be able to Approve / Reject there own request.

I have been told this is not possible as Approvers need to be named within the workflow.

Do you know of a solution to this, please?

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Albert
Albert Feb 26, 2021

Hi @Elizabeth Strickland

Why don't you use the statuses from the portal for this? Like the ones that say, Escalate, Resolve this issue etc...See the image:

 

JSD+Portal+-+view+issues.png

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