RequestCacheImpl will throw the IllegalStateException

[Arnaud Serrut]

Hi everyone,

I've just finished install our new Jira Service Desk server, without any addon yet.

Everything works fine, minus a little lack of reactivity, but there's this thing.

The atlassian-jira.log is flooded continuously (~3 times by second : 21Mo/20minutes) by theses lignes :

<Date><Time> SdSerialisedOffThreadProcessor:thread-x WARN [c.a.j.cache.request.RequestCacheImpl] Incorrect usage of JIRA API. You can only create/use: RequestCacheImpl inside a context (request of Jira-Thread-Local). Check JiraThreadLocalUtil for details.
<Date><Time> SdSerialisedOffThreadProcessor:thread-x WARN [c.a.j.cache.request.RequestCacheImpl] From Jira 9.0 version creation/usage of RequestCacheImpl will throw the IllegalStateException

The "thread-x" change in this order in : "thread-2", "thread-1', "thread-4", "thread-3", "thread-5".

The virtual server have 8Go RAM, 30Go HDD, on a air-gapped network.

I've used the 4.9.1 installer (.bin) of Jira Service Desk. I've had this error with PostgreSQL in 9.2 (not officially supported) but it's still there after installing PostGresql 11.8.

It is only a WARN but it ruins the logs, preventing us to integrate it to our syslog.

I've tried disabling selinux and "chown -R jira /var/atlassian" and /opt/atlassian without change

I wonder about the "Jira 9.0" entry, i've found nowere such version. I've search and search everywhere and it seems that nobody ever came accross this error.

Can someone please help me ?

[Tomáš Vrabec]

Same here :-( 

[Gonchik Tsymzhitov]

+1

[Christopher Schommer]

The fix by Atlassian does not fix all of it. Atlassian created a new bug report for it  https://jira.atlassian.com/browse/JSWSERVER-20643

[Arnaud Serrut]

Hi,

As it doesn't appear to break a single thing, i've change the log property for this entry.

Find the log4j.properties and edit.

Add something like :

log4j.logger.com.atlassian.jira.cache.request.RequestCacheImpl = ERROR, console, filelog

Save and restart Jira.

[Heiko Gerlach]

Strange it is eating up the disk space for log files

[Christopher Schommer]

Hi,

I reported this problem to Atlassian yesterday.

I am not sure when the problem was introduced. But I think it was still okay two weeks ago. (It happened on my dev instance which I usually throw away once per month).

Best regards,
Christopher 

[anvar.sadikhov]

:(

[Christopher Schommer]

https://jira.atlassian.com/browse/JSDSERVER-6897

A bug report was created, please upvote it!

[Arnaud Serrut]

Ok, thanks !

I'm glad that's not only my instance

[Alexander Siahaan]

appear also in JIRA 8.10.0 and Servicedesk 4.10.0

[Julian from AF]

Same problem , i opened new case https://community.atlassian.com/t5/Jira-Questions/Upgrade-Jira-8-2-1-to-8-9-1-gt-Bad-version-8-10-error/qaq-p/1418515

[Dawn Fama]

Same problem