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Request participant via Email Alias - RFC Mail field Edited

We are using  email aliases which points to the JSD support email address to auto-triage support requests using automation rules 

see https://community.atlassian.com/t5/Jira-discussions/Additional-SPF-validation-being-added-to-incoming-mail-in-Jira/td-p/1432137#M11930

 

Example:

Email Alias =  add_user@domain.com  points to JSD support email = support@domain.com

 

When a user send support request to add_user@domain.com then this email address is added as Request participant.

This works but in certain scenarios the Request participant  is not added to the ticket.

 

Question: 

What Email Header field is analysed from JSD for this scenario (it is not to: cc:)

 

Thanks for your feedback

 

Peter 

 

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