We are using email aliases which points to the JSD support email address to auto-triage support requests using automation rules
Email Alias = firstname.lastname@example.org points to JSD support email = email@example.com
When a user send support request to firstname.lastname@example.org then this email address is added as Request participant.
This works but in certain scenarios the Request participant is not added to the ticket.
What Email Header field is analysed from JSD for this scenario (it is not to: cc:)
Thanks for your feedback
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