Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Request from email

Hi to all,

I've a question, I create a project and setting permission from not allow customer to enter in my portal or register account.

But if I they send a request from email to my email channel, the request don't coming in quee.

 

Someone could help me?

Thanks

1 answer

0 votes
Jack Community Leader Jan 23, 2020

Does the issue get created and simply not go into a queue? If so, edit your queue where you wish to have it appear and inspect why it is being excluded and edit accordingly. If however, the issue is not even being created that is a different story. Please clarify.

Ok, I try to explaine me better.

If the customer send request by email client (outlook, gmail, yahoo etcc or domain webmail), the request coming into quee regulary.

But if I create a php mail form the mail ticketing don't work.

There is some mail form can i integrate in my site?

Thanks

Jack Community Leader Jan 31, 2020

I'm not sure I can help here, but one question - what is the from address associated with the php email? Is it a customer? Have you looked at the email logs? project settings > email requests > view logs?

Hi jack, the web form send mail to our support...atlassian configured

If example I use wbform integrate in wordpress site the request coming correct, but if I use php mail form configured in one html site the request don't arive.

I followed your instruction for look the log, but I don't have log choice O_o

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

2,226 views 28 39
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you