Request Type in Portal shows multiple projects

[David]

We have 2 Jira Service Management projects setup. Each project represents a different product and a completely different set of customers. I just noticed that in the customer portal, the Request Type dropdown lists both projects along with their request types.

How do I limit this so only the correct project shows? Our end users should not see both projects. What happened today was a customer came across this dropdown and somehow submitted a ticket to the wrong project.

Thanks for your help!

[Andy Heinzer · Accepted solution]

Hi Drue,

If you have public sign up enabled, and the service management projects are open to all users, then the behavior here might be working as expected.  I suspect that you would have to restrict at least one of these projects so that only specific users have permissions to open requests in a project. 

• https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/
• https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/

These are the two documents that go into more detail about making a change like this.  You might need to consider how users are then able to get added to a project like this one before making a change here. Agents or administrators would need to add new users to the portal before these users could then create requests in that project.

Andy