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Request Type in Portal shows multiple projects

We have 2 Jira Service Management projects setup. Each project represents a different product and a completely different set of customers. I just noticed that in the customer portal, the Request Type dropdown lists both projects along with their request types.

How do I limit this so only the correct project shows? Our end users should not see both projects. What happened today was a customer came across this dropdown and somehow submitted a ticket to the wrong project.

Thanks for your help!

1 answer

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Answer accepted
Andy Heinzer Atlassian Team May 31, 2022

Hi Drue,

If you have public sign up enabled, and the service management projects are open to all users, then the behavior here might be working as expected.  I suspect that you would have to restrict at least one of these projects so that only specific users have permissions to open requests in a project. 

These are the two documents that go into more detail about making a change like this.  You might need to consider how users are then able to get added to a project like this one before making a change here. Agents or administrators would need to add new users to the portal before these users could then create requests in that project.


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