Thank you for reaching out to Atlassian Community!
The queues and request types Service Requests, Incidents, Problems, and Changes are based on the four categories that are part of the ITSM template and it's not possible to remove that.
Currently, there are no feature requests suggesting the option to remove those main categories, so please, feel free to raise a feature on jira.atlassian.com (project JSDCLOUD) adding more details about why this feature would be important for your environment.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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