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Request Type Groups Edited

can anyone help

is there possible to delete request type groups?

I created "IT service management" template.

Screenshot_1.jpgScreenshot_2.jpg

1 answer

0 votes

Hello @valkyre57,

Thank you for reaching out to Atlassian Community!

The queues and request types Service Requests, Incidents, Problems, and Changes are based on the four categories that are part of the ITSM template and it's not possible to remove that. 

Currently, there are no feature requests suggesting the option to remove those main categories, so please, feel free to raise a feature on jira.atlassian.com (project JSDCLOUD) adding more details about why this feature would be important for your environment.

Kind regards,
Angélica

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