We use Jira Service Management for Incident and Request Management. We have a question about how are templates for employee onboarding/offboarding, workflows, and approval processes.
At this time our Service Desk and HR department each have a Jira Service Management instance. Each group use JSM to manage their own issues/request. Each time there is a new hire or staff departure, the Service Desk would get a ticket from HR (they would email us) to initiate the process and whereas it begins this whole process for the SD to track down several people/groups to complete the task. It's obviously isn't the most effective way to go about this. Would you suggest the onboarding/offboarding request to be initiate to HR? Would like to hear from other how they have it setup.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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