I cant find documentation to confirm this, so I wanted to see if anyone here knows this.
When a user sets their time zone (lets say EST) and they search for tickets created from 8am-11AM, the results will tickets created from 8am-11AM EST, right?
we have users in many time zones so im trying to figure out a way that when everyone pulls a report that we all see the same results. Would setting everyones time zone to system default be my only option?
Any suggestions or tips?
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