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Can I create a report based opon 'labels' ?

I want to report on Top 10 categories reported, but I don't want to base this on Request Types.

1 answer

Hi @tim_cooke_musicmagpie_co_uk,

Yes, you can. But it will be best if you do this with a "classic" pie chart in a Jira dashboard, rather than with Service Desk reports.

In Service Desk reports, you would have to create a series for each label you want to show in your report, so that means you'll need to know your top categories up front instead of reporting dynamically.

To do this type of reporting in a Jira Dashboard, go about as follows:

  • Create a new Jira Dashboard (or use an existing one)
  • Add a pie chart gadget
  • Choose your Service Desk project as source
  • Choose labels as issue statistic

And you should be fine.

Hope this helps! 

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