I have an ITSM project and the client is requesting a weekly report to show each ticket, status etc. plus external comments which is proving very difficult.
My preference would be a live report in Confluence, I'm hopeful, and the next is an excel output where I can customize which fields are output plus the comments; I want to remove internal comments so there needs to be an allowance for that.
Can anyone point me in the direction of a good report that will do this?
So far, I have found an app called Exporter Cloud but fell short on being able to delineate internal and external comments.
@Jeff Warren Comments are always difficult to extract. There are several apps that maybe you have already looked at here: https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=export
I am not sure if any of the other ones that are listed have the ability to identify internal or external comments. You might look at Xporter and Advanced Export.
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