Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Reporting on all tickets with external comments

Hi all 

I have an ITSM project and the client is requesting a weekly report to show each ticket, status etc. plus external comments which is proving very difficult. 

My preference would be a live report in Confluence, I'm hopeful, and the next is an excel output where I can customize which fields are output plus the comments; I want to remove internal comments so there needs to be an allowance for that.

Can anyone point me in the direction of a good report that will do this? 

So far, I have found an app called Exporter Cloud but fell short on being able to delineate internal and external comments.

Thanks all

1 answer

1 accepted

0 votes
Answer accepted
Brant Schroeder Community Leader May 26, 2021

@Jeff Warren Comments are always difficult to extract.  There are several apps that maybe you have already looked at here: https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=export

I am not sure if any of the other ones that are listed have the ability to identify internal or external comments.  You might look at Xporter and Advanced Export.

Good advise. I found that Advanced Export did a great job of displaying the data. It didn't show you the external or internal comments - I just cleaned up the internal comments and I'm now away.

Thanks Brant

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Management

JSM June ask me anything (AMA)

Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...

255 views 12 14
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you