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Reporters not able to see description for the closed issues

HI team,

We got a complaint from the reporters of the issues that they are not able to see description of the closed issues for which the request type has been changed.

  • Issues came as Request type- Incidents . Our team changed the request type to service request (as per the request) and resolved /closed the requests.
  • When reporters look back to the request they have raised that are closed now they won't b able to see the description.

Please get this fixed so that they see description of the issues.

Thanks,

Yashica Bachani

1 answer

Hi @Yashica Bachani 

You have to look on the view screen of the specific issue type if the description field is there. Most likely, if you change request types and the new request type is a different issue type, they may have different view issue screens. So I'd go and check that first.

In addition you may click on the three dot menu, click "Find my field" and type description. It will tell you what to do.

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