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Reporter should be able to see the status of its request without them being added to JIRA, possible?

Gurbachan Singh Sethi
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February 28, 2024

My Org. do not want all reporters to be added to JIRA. They still want the reporters to be able to see the status of their tickets, is that possible ?

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Asmath Basha S
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February 29, 2024

Hi @Gurbachan Singh Sethi ,

 

In Jira service management the Reporters don't need any permission to see the status of the ticket which comes under Service desk project open for all the Users to create a ticket.

In this case definitely Reporters can able to see the status of the ticket in Service desk portal and also can comment, add attachments to the ticket.

 

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Elitsa Velikova March 1, 2024

Hi @Gurbachan Singh Sethi ,

You can have a look at the app my team has created: Advanced Portal Reports.

It will allow you to show any Jira field on the Customer view in the portal (incl. Status, Customer request status) and it also provides your customers (portal users) with a table report where they can see, search, filter and export all their Jira Service Management tickets, including many additional details (incl. SLAs, custom fields, etc.), with a very simple UI. If it sounds helpful you can try it free for 30 days.

Greetings,

Elitsa

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Mohamed Benziane
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February 28, 2024

Hi,

In Jira software in order to be able to see the status of the issue you need to have a licence. You could then play with the permission to only allow user to see their own ticket

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