Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Reporter NOT receiving email notification when issue assigned

Right now any other email notifications are working properly. Reporter gets emailed on ticket creation, comment, resolved statuses, etc. However, when I assign the issue, the reporter doesn't get that event emailed to them. I'm using the default notifications scheme which has Assigned Issue as one of the notifications, and the reporter is one of the added users. What else can I check in here to determine what the underlying cause is?

AND, the way I assign an issue is using the Assign operation, I searched a lot of methods to check this problem but could not find a resolution. Any help is appreciated.

1 answer

Hi Becky, did you get any answer for this issue as i`m having the same issue and i am not finding any solution?



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

170 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you