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Report that shows tickets without a post in Comments under Activity for x amount of time

Ben Aangeenbrug
Ben Aangeenbrug I'm New Here Dec 19, 2022

I want to create a report that would show the tickets that haven't had any Comments under Activity updates for let's say 2 days. Is this possible?

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Trudy Claspill
Trudy Claspill Community Leader Dec 19, 2022

Hello @Ben Aangeenbrug 

Welcome to the community.

Jira does not have a native method for searching based on dates of Comments.

Are you open to using a third party app? If so there are several that extend the searching capabilities of Jira to allow you to search on additional criteria/fields.

If you are not open to using a third party app, then the work around would be to create a custom field to track the last date a comment was added, and use an Automation Rule to update the field each time a comment is added. Then search against that field.

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Ben Aangeenbrug
Ben Aangeenbrug I'm New Here Jan 09, 2023

Hello Trudy, sorry for the late response. We don't prefer third party apps as this is the only specific wish for now.

I will try the custom field solution. Thanks!

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