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Report that shows tickets without a post in Comments under Activity for x amount of time

Ben Aangeenbrug
Ben Aangeenbrug December 19, 2022

I want to create a report that would show the tickets that haven't had any Comments under Activity updates for let's say 2 days. Is this possible?

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Trudy Claspill
Trudy Claspill
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December 19, 2022

Hello @Ben Aangeenbrug 

Welcome to the community.

Jira does not have a native method for searching based on dates of Comments.

Are you open to using a third party app? If so there are several that extend the searching capabilities of Jira to allow you to search on additional criteria/fields.

If you are not open to using a third party app, then the work around would be to create a custom field to track the last date a comment was added, and use an Automation Rule to update the field each time a comment is added. Then search against that field.

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Ben Aangeenbrug
Ben Aangeenbrug January 9, 2023

Hello Trudy, sorry for the late response. We don't prefer third party apps as this is the only specific wish for now.

I will try the custom field solution. Thanks!

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