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Reply to non registered mail addresses Edited

Is there a possibility to send a reply to sender for not imported mail(addresses)?


For example:

Our Jira Service Management is password protected and only by us registered user can create tickets.

A second option to create tickets is by mail. But only (by us) registered mail sender (mail address) will be imported. Nonregistered mail addresses wasn’t be imported. That is correct for us.

But is there an option to inform non imported mails for example: "Hey, you are not registered for support..."

1 answer

1 accepted

1 vote
Answer accepted

Hello @Sascha Kraehenbuehl,

Welcome to Atlassian Community!

When a customer sends an email but doesn’t have an account on the site, the only way to view it is directly through the mail logs where it shows “Signup is not currently available”. 

Currently, there are no notifications for the customer or agents/admins when it happens.

There is a feature request suggesting this improvement:

Please, click on vote and also watch the ticket above to receive updates.

Kind regards,
Angélica

Many thanks for your answer.

For us (and maybe other customer) this feature is very important. We want to reach a very high customer acceptance and information service.

We will continue our evaluation.

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