I understand that if all incoming emails are to be processed by Jira, users should not check the normal inbox via outlook for the reason Jira only processes emails that are UNREAD. If the user reads an email within outlook then Jira will not process this email and therefore the email/issue may then become "lost".
After reviewing some of the emails that we receive through the main office email address, most emails should be processed by Jira, however some emails should be manually replied to from Outlook with formal email signatures, especially if it is a new potential client that has completed an enquiry form through the widget or portal.
What is the ideal way to juggle replying through Jira and replying through outlook without accidently disrupting email processing by Jira, by accidently reading an email and thereefore marking it as read?
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