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i understand that i cannot reply to comments on jira service desk directly at the moment. but is there a way to have some of the comments added itno the automatic email that gets sent once i add my comment?

the client currently receives an automatic email of my comment but it doesnt really have any context. if a client has a number of incidents open with us, the automated email doesnt make much sense. they then have to go off and hunt down what the comment relates to which is not a good customer experiance.

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Mohammed Amine Community Leader Nov 29, 2021

Now (November 2021) it is definitely possible to do what you want using Automation for Jira app that is natively integrated in the Cloud. 

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