i understand that i cannot reply to comments on jira service desk directly at the moment. but is there a way to have some of the comments added itno the automatic email that gets sent once i add my comment?
the client currently receives an automatic email of my comment but it doesnt really have any context. if a client has a number of incidents open with us, the automated email doesnt make much sense. they then have to go off and hunt down what the comment relates to which is not a good customer experiance.
Now (November 2021) it is definitely possible to do what you want using Automation for Jira app that is natively integrated in the Cloud.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.