We have 12 service Desk Projects and the first 6 display on the portal then need to click explore all to view the other 6 when the resolution is not great on the monitor. Can we move the Projects within the servicedesk/customer/portals as some are more frequented than others.
Thanks in advance!
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The order of the projects in the customer portal is by popularity and the sorting is cached. The cache timeout is 1 day, and the order may change from one day to another.
Currently, it's not possible to change that.
There is a feature request regarding the project's order in the portal:
Please, click on vote and watch to receive updates about the feature.
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