We have 12 service Desk Projects and the first 6 display on the portal then need to click explore all to view the other 6 when the resolution is not great on the monitor. Can we move the Projects within the servicedesk/customer/portals as some are more frequented than others.
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December 7, 2020 edited
Hello Neil,
Welcome to Atlassian Community!
The order of the projects in the customer portal is by popularity and the sorting is cached. The cache timeout is 1 day, and the order may change from one day to another.
Currently, it's not possible to change that.
There is a feature request regarding the project's order in the portal:
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